FAQ

Are there minimum order quantities?

No, they may be ordered individually but in order to qualify for free delivery, our minimum order quantity is 4 masks for stock designs (although they can be a mix of designs & sizes). For custom masks, MOQ is 25 units.

Are the masks antiviral?

Yes, lab tests prove that the HeiQ fabric treatment has a strong antiviral effect.  See https://heiq.com/technologies/heiq-viroblock/

Are the masks also anti-bacterial?

 

Yes. They are effective against a wide range of bacteria as well as viruses.

By buying this, am I taking PPE resources away from NHS and care home staff?

No, not at all.  Our masks are not classed as either PPE (personal protective equipment) or sanitary devices, they are intended to offer members of the public protection from each other by reducing the aerosol emissions from your mouth and nose, as an auxiliary item without CE certification and produced in accordance with the current regulations art. 16 DL 18/2020. 

Do your prices include VAT?

Yes prices include VAT at the prevailing rate (currently 20%) for all stock items in the online store. Custom printed items are quoted excluding VAT.

Can I wash them?

Yes. Our full face masks and carry cases are all machine washable on a delicate cycle at 40 degrees C. They may be washed up to 30 times and still retain their anti-viral properties.  See section on care & usage

Are they suitable for sport?

 

Yes. As the masks are very lightweight, comfortable to wear, stay in position and are breathable; these features make them ideal for sports as they don’t slip or feel uncomfortable.

Can I share a mask with another family member?

 

We would not recommend this. Each mask should be for individual personal use only. 

I need help with artwork for custom design, can you help?

Yes in most circumstances but with a cost associated based on the time involved. Let us have a clear brief and mention this on the contact form when enquiring.

Will this guarantee to prevent me catching a virus?

 

No, there are many ways in which you may catch a virus but the more ways in which you try to protect yourself and others, the better of course.  The masks will reduce the amount of aerosol transmission from you to someone else and will offer some reduction in the aerosol particles you breathe in. It must be used in conjunction with good hygiene, awareness and social distancing. 

If you have a question that isn’t answered here – please email us info@flexdisplay.co.uk or use the contact form and we’ll be happy to assist.

Size guide

 

Choosing the best fit is important and as a general rule of thumb we recommend that you order SMALL for children 12 and under, MEDIUM for teenagers and ladies and LARGE for gents, but as every face shape is different, it is impossible to create hard & fast rules.

 

So to get the best fit, you’ll need to take some measurements using a soft measuring tape ideally.  The first is to measure from the bridge of the nose to just under the chin (a).  Then measure the full width from ear to ear, across the tip of your nose (b).  Do not include the ears in this measurement, just from where the ear meets your face.

 

See diagram below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

From your measurements, please see the chart below.  Both measurements need to be within the parameters set-out in the table to be sure of the size.  For small & medium sizes, if one measurement exceeds the guide and the other does not, it is best to choose the next size up.  You don’t really want to end up with a mask that is too tight but it is still perfectly comfortable and functional using a size that is slightly larger.

CONTACT US 

info@flexdisplay.co.uk
Warrington, Cheshire UK

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